Hi66 Privacy Policy – Your Data Is Our Responsibility

Hi66 (https://hi66.im) is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We believe that every member's privacy is a fundamental right. That's why hi66's privacy policy has been built with full transparency — so you always know exactly what we do with your information.

This Privacy Policy applies to hi66's website, mobile app, and all digital services. By using hi66, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

When creating an account and using our services on hi66, certain necessary information is collected. Without this data, we cannot provide a safe and quality experience.

Hi66 only collects the data necessary to provide its services. We do not request any excessive or unnecessary personal information.

Hi66 uses your data for limited and specific purposes only. We will never use your data against you. The purposes are detailed below.

• To create, verify, and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To analyse usage for improving service quality and developing new features.
• To recommend games and offers tailored to your preferences.
• To detect and prevent fraud, money laundering, and illegal activity.
• To send important service notifications and updates.
• To provide customer service and support.
• To promote responsible gaming and support users experiencing gambling-related issues.

Hi66 does not sell or rent your personal data to any third party. However, data may be shared in a limited capacity under certain specific circumstances.

• Payment Provider: Only the information required to process transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
• Game Software Provider: Minimal data may be shared with licensed game providers for the operation of Live Casino and other games.
• Legal Authorities: hi66 may be required to share data with relevant authorities in response to court orders, investigations, or other legal obligations.
• Fraud Prevention: We may work in a limited capacity with specialist security firms focused on detecting fraud and illegal activity.

Hi66 uses cookies on its website to enhance your browsing experience and ensure the platform functions correctly. The cookies we use are clearly outlined below.

• Essential Cookies: Essential for maintaining login sessions and core site functionality. Without these, the site cannot operate properly.
• Analytics Cookies: To understand which parts of the site are used most, helping us improve our services.
• Functional Cookies: Used to remember your preferred language, theme, and settings.
• Advertising Cookies: hi66 does not use any advertising cookies, and third-party tracking pixels are strictly prohibited.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some site features to not work properly.

Hi66 uses industry-leading security technology to protect your data. We remain vigilant around the clock to prevent any data leaks or security breaches.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Data stored on servers is encrypted using AES-256 encryption.
• Only authorised staff have access to a defined and limited set of data.
• Regular security audits and penetration testing are conducted.
• Firewall and intrusion detection systems are active around the clock.
• Automated alerts are triggered whenever suspicious activity is detected.

Hi66 does not retain your data beyond what is necessary. Once its purpose has been fulfilled or legal obligations have ended, the data is deleted.

• Account Information: Retained for the duration of account activity and for up to 5 years after closure.
• Financial Transactions: Retained for up to 7 years in accordance with legal requirements.
• Support Contact: Retained for up to 2 years after an issue is resolved.
• Analytics Data: Used in anonymized form for up to 2 years.

Hi66 believes every member should have full control over their own data. We therefore ensure the following rights are available to you.

• Right to Access: You may request to view the information stored in your account at any time.
• Right to Rectification: Contact our support team to correct any inaccurate or outdated information.
• Right to Deletion: You may request deletion of your data after account closure (except where retention is required by law).
• Data Portability: You can request an export of a copy of your own data.
• Right to Object to Processing: You have the right to object to the use of your data for specific purposes.

To exercise any of these rights, email us at support@hi66.im. hi66 will respond to your request within 30 business days.

Hi66 strictly prohibits providing services to anyone under 18. We do not knowingly collect data from minors. Age is verified at registration, and additional verification may be requested in suspicious cases.

Hi66 reserves the right to update this Privacy Policy when necessary. For any significant changes, a notice will be posted on the website and you may be informed via your registered mobile number or email.

Continued use of hi66 after any changes will be considered acceptance of the updated Privacy Policy. Please check the "Last Updated" date at the top of the page regularly.

For any questions, complaints, or requests regarding this Privacy Policy, please reach out to hi66's dedicated Privacy Team. We're always here to listen.

• Email: support@hi66.im
• Live Chat: Click the chat button at the bottom right of the website.
• Support hours: 24 hours a day, 7 days a week.
• Response time: within a maximum of 30 business days.